Shipping policy
Shipping Policy
Thank you for shopping at TheSuperShop. We are committed to delivering your orders in a timely and reliable manner. Please read our Shipping Policy carefully to understand how orders are processed and shipped.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods, such as sales or festivals, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will notify you via email at support@thesupershop.in.
2. Shipping Methods & Delivery Time
We offer reliable shipping services across India.
Standard Shipping
• Estimated delivery time: 5–10 business days
• Tracking information will be shared via SMS and/or email once the order is shipped
Express Shipping (if available)
• Estimated delivery time: 2–4 business days
• Additional charges apply and will be shown at checkout
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
• Free Shipping ₹0
• Flat Shipping Fee of ₹0 on orders below this value
The final shipping cost will be calculated and displayed at checkout before you complete your purchase.
4. Shipping Locations
Currently, we ship within India only.
Delivery to remote or rural locations may take additional time.
If your location is not serviceable, you will be informed during checkout or contacted by our support team.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment using the courier partner’s tracking page.
If you face any issues with tracking, please contact us at support@thesupershop.in with your order number.
6. Delayed, Lost, or Damaged Orders
If your order is delayed beyond the estimated delivery time, please:
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Check the tracking information first
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Contact us at support@thesupershop.in
In case an order is confirmed as lost or damaged in transit, we will assist with a replacement or refund as per our internal policies.
7. Order Changes & Cancellations
Once an order is placed, it may not always be possible to cancel or modify it as processing begins quickly.
If you need to request a change or cancellation, please email us immediately at support@thesupershop.in, and we’ll do our best to help before shipment.
8. Contact Us
If you have any questions regarding shipping or delivery, feel free to reach out:
📧 Email: support@thesupershop.in
Our customer support team is happy to assist you.